Fee Release t/a Lawyer Client Connect
We aim to provide you with excellent service at all times. If you are unhappy with our service for any reason, please contact our Customer Services Team.
We endeavour to resolve your complaint within 3 working days and will send you a letter summarising how we have resolved your complaint within 5 business days of your complaint. If your complaint needs further investigation, we will send you an acknowledgement letter within 5 business days and give you the name of the person you should contact. We will have made a decision on your complaint within 8 weeks.
If, after making a complaint, you feel that the matter has not been resolved to your satisfaction, or we have not resolved your complaint within 8 weeks, you may be able to complain to:
The Financial Ombudsman Service
If your complaint relates to financial services products.
The Information Commissioner's Office
If your complaint relates to how we have handled your personal information.
If you are unhappy with any product or service you have obtained from a third party or have any complaint regarding any third party, you should address your complaint directly to that third party. If you require their contact details, please contact our Customer Services Team who will be happy to assist.